HP’s Online Store UX : Because Why Not Put ‘Cancel Order’ Next to ‘Print Order’?

Aug 17, 2024 2:48 PM

foodogeki

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My recent hp online store shopping experience

mildly_amusing

irony

mildly_interesting

technology

design

Does cancel even work?

11 months ago | Likes 1 Dislikes 0

HP is one of the worst companies I've ever worked with. Absolute shitheads.

1 year ago | Likes 17 Dislikes 0

One of the worst companies I’ve worked for.

1 year ago | Likes 2 Dislikes 0

The odd part is, this is basic design UI, in an e-commerce world for like decades now.
Not sure if it’s knowledge or indifference

1 year ago | Likes 5 Dislikes 0

It's likely that the e-commerce system HP are using was introduced as part of an acquisition. HP will have fired all the knowledgeable people that set up the system as part of acquisition related cost reduction. The people who now manage the e-commerce system have figured out how to move the "cancel order" position but every time they try rolling it into production, it breaks the whole system. This is not exclusive to HPs e-commerce system - it is a running theme across all of their systems.

11 months ago | Likes 1 Dislikes 0

This company gives my customers so many issues. We cant even repair their printers anymore because they have drm that detects when it changes location and refuses to print in our shop unless we factory reset it and then it refuses to print when the customer takes it back home.

1 year ago | Likes 7 Dislikes 0

Thanks. Got it!

1 year ago | Likes 2 Dislikes 0

Do you want another reason? Google "hp+". I’ve thrown away a new printer because of that. 🤬

1 year ago | Likes 1 Dislikes 0